Field Service Management

Let Technology Empower Your Teams to New Levels of Service Excellence

Work Order Management

WelfLab's system creates work orders, assigns tasks to technicians, and tracks each job from request to completion. Customizable workflows automate processes for different asset types. Comprehensive notes capture project details.

Inventory Tracking

The integrated inventory module provides real-time visibility into parts and supply levels. It handles receipts and issues while optimizing reorder points to avoid stockouts. Automatic replenishment from preferred vendors keeps service running smoothly.

Scheduling

WelfLab's optimized scheduling engine considers technician skills, locations and workload to assign the best resources. It alerts to potential issues like overlapping jobs so dispatch can make adjustments as needed. Technicians can manage their calendars on any device.

Dispatching

Automatic job recommendation and allocation ensures the right technician receives each assignment. Custom rules configure priority and eligibility. Dispatchers get a unified view of team availability to proactively rebalance commitments.

Case study 1

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Improved Knowledge Sharing

Field data and insights captured through WelfLab are analyzed to continuously refine techniques, qualifications and training. This promotes consistent high quality service.

Precise Asset Insights

Deep asset performance metrics computed from work histories and IoT sensor inputs enable precisely timed proactive maintenance to minimize downtime.

Regulatory Compliance

Configuration of centralized processes, workflows and electronic records archiving streamline audits and satisfy industry standards for quality, safety and more.

Risk Reduction

Automated identification of conditions requiring escalationplus integration of safety checklists and certifications help technicians perform tasks correctly the first time.

Field Service Management

Let Technology Empower Your Teams to New Levels of Service Excellence

Case study 1

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